From An Order’s Eye-View

by Jeff K. on May 19, 2011

Did you ever wonder what happens after you hit “Submit” on your Drs. Foster and Smith pet supplies order? See the experience from your order’s eye-view! Watch as an order travels through our warehouse and ends in the FedEx truck on its way to a happy customer.

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Jeff currently heads our Video Studio. In 1998, he also started our in-house Photo Studio. Jeff was one of a handful of North American photographers chosen to beta-test digital photography in the late 1980s and was integral in the early development of that technology. Jeff has always been a multiple pet owner, and is particularly partial to rescued Springer Spaniels.

{ 2 comments… read them below or add one }

Toni Felker May 19, 2011 at 2:34 pm

There’s way more that goes into this than I thought…I can’t believe how many moving parts there are!

Janet S. June 24, 2011 at 12:10 pm

Great video Jeff – you know it is secretly everyone’s desire to be able to ride the conveyor in a tote. I am so glad this order got to share some of that perspective. As an employee that spends a large majority of their time in the warehouse, I can say that even more care than you see here does go into your order as far as customer service, making sure it rides the line on time, gets packaged carefully, and much more! We have a great team from the call center to maintenance and fulfillment and everywhere in between and with all the supporting departments.

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