Online Pet Pharmacy Videos: Bringing the Pharmacist to You

by Jeff K. on April 15, 2011

Most of us have had to visit our local pharmacy to have a prescription filled. If it is for a first-time prescribed medication, the pharmacist on staff will always take the time to go over dosing instructions, possible side effects, and other details you may need to be aware of.
You may have also experienced the same scenario after visiting your veterinarian if your pet was diagnosed with an illness or condition that required treatment with a prescription medication. In some cases, the veterinarian may make the recommendation to treat your pet with prescription meds, but leave the decision up to you as to if and when you would like to begin treatment.

If the news you received about your pet’s condition was unexpected, you may have been a bit too distracted with the news to have completely pay attention to the recommended medications and the details surrounding their use. Once you returned home and you had time to digest your pet’s diagnosis, the only reference you may have for the recommended medications is the list of possible drugs, or the written prescription. Now if you have even simple questions about the medication, it will require a phone call to your veterinarian. Furthermore, if you chose to have the prescription filled on-line, the information you need may not be visible to you before placing the order.

As an employee of Drs. Foster and Smith, I have witnessed the remarkable growth of our online pet pharmacy service. I am pleased to see that so many pet owners are taking responsibility for insuring their pet’s good health. I am also glad to see that our customers are putting enough trust in our service that they are willing to trade off the ability to discuss the details of the medication in person with their veterinarian or animal pharmacist. It was in this area that I felt video could fill that trade-off.


In the summer of 2010, our veterinarian staff and I, along with input from our pharmacists, began to create a video library of our over 195 prescription medications. Each of these videos feature one of our veterinarians explaining the common uses, means of administration, possible side effects, and precautions of the prescription medication. Not only did we cover the brand name medications but also any generic options as well. I am happy to announce that we have completed the project and you will be able to find these videos not only available from our Video Library, but each specific video appears on the medication product page. You can also find them on our Drs. Foster & Smith YouTube channel.

My hope is that when needed, these videos will help you make a more informed decision in regards to the medication treatment of your pet. Our next big video project will focus on common veterinarian terms and animal conditions with in-depth explanations also delivered by our veterinarian staff.

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Jeff currently heads our Video Studio. In 1998, he also started our in-house Photo Studio. Jeff was one of a handful of North American photographers chosen to beta-test digital photography in the late 1980s and was integral in the early development of that technology. Jeff has always been a multiple pet owner, and is particularly partial to rescued Springer Spaniels.

{ 50 comments… read them below or add one }

jody christensen April 15, 2011 at 2:37 pm

That is so awesome. I have two cats and I can relate to the blog entirely that sounds like me. I have never tried getting meds online, but I love the videos. Next time the boys need something, I think I will try getting it from you. I get alot of things from the Drs. catalogs, but have never tried meds. I’m sold.

Anne D April 15, 2011 at 2:40 pm

How great! I wish I would have known about these much sooner, and you can bet I am going to add a link to the YouTube channel to our adoption paperwork. Ii is often hard to get clear information while you are in the vet’s office…terrific! Thank you!

Terry Parrish April 15, 2011 at 2:50 pm

It’s a great idea especially when you know what your pet needs. Saves gas, with the price per gallon going up daily. I really like this.

Rachel Cawley April 15, 2011 at 2:56 pm

What a great idea!! The videos come across very well. Easy to understand and I like that they list potential side effects. Kudos!!

Teri Melton April 15, 2011 at 3:03 pm

This is a very good idea. My own dogs have never needed a prescription, but my daughter’s dog has had several and we spent hours online researching her scripts. Now I am going to email this to her and to myself so I don’t forget this easy option. Thank you so very much for doing all the work to make this available for us. And yes my cats would love to win the CatSpa!

Deanna April 15, 2011 at 3:07 pm

I love this! I love drfosters site and now this provides even more for the pet lovers out there. I have two cats, a bird, turtle and hamster so these videos are very informative and useful! It would be great if it focuses on exotic animals and medicine as well!

Thank you for always expanding what you guys do for your customers! The info you guys offer and products are greatly appreciated!

Beth D. April 15, 2011 at 3:08 pm

As a former pet sitter, this is a wonderful service you are providing.
Thanks for sharing.

Tanya Smith April 15, 2011 at 3:15 pm

Great video. It’s always helpful to find out new information to help with our cats and dogs. I know I am always looking for additional information that will help me with my two GSD’s and three cats. 2 of which are kittens. We have a bussssy household.

Tina C April 15, 2011 at 3:16 pm

Very nice, Jeff. You do great work! This was a great idea to help out pet owners.

Wendy Matthews April 15, 2011 at 3:17 pm

Very informative. thankyou for being there for me and my fur babies <3

Sara Toffoli April 15, 2011 at 3:23 pm

I had no idea this existed but it’s really helpful. As my cats are aging (14+) I find they need medications occasionally to keep them in optimal health and having Drs. Foster and Smith as resource will give me the extra peace of mind I need in caring for my furry children. Thank you!

Maria Stroffolino April 15, 2011 at 3:36 pm

Cool! A video PDR for our furkids.
(and boy can I relate to being so stunned by Dr. / Vet news that I don’t remember the important little details about meds!)

Stacy Stott April 15, 2011 at 3:43 pm

I love the idea of being able to look up information on medication. Last year, my older dog had to be put on medicine for his failing kidneys and liver. I was very shook up after hearing how bad his levels were and I am not sure that I heard everything the vet told me about the medication. When I got home I looked it up. I was not sure how qualified the person was that put the information on the website. It is very reassuring to know I can get quality information from a certified veterinarian that actually knows what they are talking about and that is not coming from someone who may know nothing on the subject.

I will be bookmarking Drs. Foster Smith videos for any future use, just to keep it handing.

Christina April 15, 2011 at 3:54 pm

The video was very informational about the medication and the side effects. We actually have used Drs. F & S for medication before. My dog needed DES and we were not able to get it elsewhere and found Drs. F & S very helpful with the drug and labels on it.

ps. We have 3 cats that would LOVE the catspa activity. 🙂

Bonnie Miller April 15, 2011 at 4:13 pm

This is fantastic, my dog Lucy is on multiple medications, and to know that I can come to your website for not only the best prices, but to learn what side effects these meds may have on her comforts me. She’s an old girl, and want to make sure she is comfortable in her final years.

Candida Zapata-Molina April 15, 2011 at 4:55 pm

This is so great although my cats are very healthy. If at any time they’ll need medication I will definitely order Dr. Foster Smith Pharmacy. The pharmacy videos are great. But I do want to recommend one of their items for cats. When I first came across their site I saw the CRINKLE TUNNEL. Since I have three adopted black, black&white and a turoiste domestic cats. There is another one that is a stray and moved into the patio area of my home. Since we cannot adopted another and don’t want to take her to the shelter. One of Dr. Foster Smith customer service online server told me that if I had an extra pet carrier to purchase the Crinkle Tunnel insert it inside the carrier and make a shelter area for the female stray for the winter protection. Well I am very happy to say it did work and she is one happy cat. She was warm and comfortable all winter plus I gave her a baby blanket and she wraps herself in it every day.

Melony April 15, 2011 at 5:07 pm

Very Helpful Information. My pets haven’t had to use prescription meds yet but I am grateful to know that there is help and info when they may need to one day.

Katie S. April 15, 2011 at 5:25 pm

Wow, this is such a great idea. I had no idea you also offered this service. I will remember this is I ever have to put my dogs on medication!

Nichole Dalton April 15, 2011 at 7:11 pm

This is a great thing. My cats are my kids and it would be great to get more detailed information when giving them Rx meds, side effects from the medicine never really comes to mind. And it’s true, you are usually to flustered to pay full attention to the directions when they are told to you.

Suzanne Conklin April 15, 2011 at 9:39 pm

So far, I’ve only ordered your tapeworm tablets for cats and tapework tablets for dogs. I’ve been ordering them for a couple years now. You’re the only one who has these medicines for tapeworm available WITHOUT A PRESCRIPTION. The ones in the stores are only for roundworm, etc., and other websites will only fill it with a prescription. I want to personally thank you for making these available without having to pay the cost for a vetinary bill or the high cost of a prescription medicine. As an added bonus, you save me more money with FREE SHIPPING. And now, another bonus, FREE VETERINARY ADVICE!!! How wonderful! I feel safe and secure knowing we have qualified veterinarians looking out for our pets and that Foster’s and Smith is always there at the push of a button! Thanks a million! and my pets thank you, too!

Dayna Kidle April 15, 2011 at 9:50 pm

I really love this idea. My cat is a senior (turning 17 this June!) and researching about his medication on a reliable web site is a must. Drs. foster and smith is a place I can trust.

Jessicca Patterson April 15, 2011 at 9:53 pm

This is such a neat idea! To have this information at hand and not have to bother my vet with a minor phone-call just to ask a simple question about one prescription. I will be using this feature whenever I need information about medications and will direct all of my friends to this page when they have questions about prescriptions their animals might have been prescribed.

Thank you for offering such great service, affordable prices, and easy to access information regarding pet care!

Annie Moran April 15, 2011 at 10:23 pm

I think this is an excellent idea. So far my kitty has not needed any meds, but if he should I would certainly consider doing this. It is very comforting to know we have a good pharmacist to call on if we need to. Thank you for a great company and now a pharmacist.

Molly Antonk April 15, 2011 at 11:58 pm

This is such a good idea. I have had this same exact thing happen to me when taking my sick male cat, Leo to the vet. I was soo worried about him (my husband and I really didn’t think he was gonna make it) that I didn’t listen completely to the directions the Dr. gave me for the antibiotics. Having an on-line pharmacy resource like this for pets is great. The prices for some of your meds are really good too. I will definitely consider this when buying my flea meds this year, along with anything else I may need. My three cats, two dogs, numerous pond goldfish, and one koi, thank you! You may have made their lives and mine a little easier.

Tiffany tosh April 16, 2011 at 12:56 am

I enjoyed the video. I am always looking up medication side effects or interactions for us humans but when my dog or one of my three cats is sick enough for medication I have no idea where to turn too. Thank you Drs Foster and Smith for compiling these facts for concerned pet owners!

Becky Gainey April 16, 2011 at 10:59 am

Always good to be well informed and good to find an easy resource for finding that information. Hopefully pet guardians will use this information to make decisions.

Rosalie April 16, 2011 at 10:10 pm

Informative! 🙂

June Gibbs April 17, 2011 at 6:28 pm

What a wonderful idea!! I want to share with the local cat rescue in our county! Thank you for making this possible!! 🙂

Rhonda April 17, 2011 at 6:34 pm

Thank you for these videos as well as your service. One of my cats is getting elderly and when and if he or any of the others needed medication the demonstration and instructions here would really set my mind at ease if I had to administer anything to them. I buy all my flea protection and other products from you. I live in Louisiana and we have 5 cats. Fleas are a BIG problem nearly all year round here and the medication to treat and kill them quickly adds up. I appreciate you and so do my cats. Thank you for this resource..

Nicole McGinnis April 17, 2011 at 6:35 pm

Great information my dog uses this in his ear. Very little information is given about pet meds and this is very helpful.

sarah groeneveld April 17, 2011 at 6:38 pm

very informative,easy to understand and to follow.great way to get very precise information on medical products.I would highly recommend Drs foster and smith for their pharmacy and pet supplies.

Michelle Spayde April 17, 2011 at 7:06 pm

Fantastic!!! I have several special needs pets and my head is often spinning with things I WISH that I should have asked the Vet in regard to meds. Of course this is usually after hours, so I’m always having to scan the internet trying to find the most up to date information from a reliable source. I’m actually going to go and see if you have a video on one of my cat’s meds right now! REALLY, I am! I love the option of being able to come home, think things through, review the med info, then order it without feeling pressured. Thank you so much for adding this invaluable tool!!!

Christine Bush April 17, 2011 at 7:49 pm

This is the first I’ve heard of these. I really like them, they are very informative.

Dee April 18, 2011 at 1:27 am

Your videos will be so helpful to pet owners. When my cat was diagnosed with diabetes, my vet gave me a 1-800-number to purchase insulin and supplies. I did not receive any education at all about how to treat or care for a diabetic cat. Your videos are so informative and helpful that pet owners will be able to care for and treat their sick pets correctly and compassionately. Many thanks!

Stacy Barker April 18, 2011 at 6:00 am

I have never heard of online pharmacy like this for pets. I found it very helpful and informitive. I hope that more continue to come out with information like this so that we can better help out our amazing furry children!

Diane Vincent April 18, 2011 at 6:01 am

With having as many cats as I do from rescueing, it is nice to have a video to watch and help me out with medications for my cats. Thanks for the informitivie and wonderful way to get answers to questions we may have.

Jeff Koser April 18, 2011 at 9:02 am

WOW! What a wonderful response to this project! I am thrilled to hear that these videos are going to be an accepted resource of information for so many of you. Honestly, WE thought it was a really great idea (we’re a bit biased) but we were unsure if our customers, friends, and followers would find any value in them. I definately want to remind you that the decision to treat your pet’s condition(s) with medication still requires a close relationship with your veterinarian. Also, these videos, while in depth, DO NOT cover the entire list of potential side effects and interactions, but you CAN printout a full version of the medication data sheet from the medication’s product page on our Drs. Foster & Smith website prior to filling the prescription.

Thanks again for all the positive comments. We will continue to try and come up with additional ways to keep you informed through the use of video.

Diane Buell April 18, 2011 at 10:52 am

This is a fantastic idea and a service I wasn’t aware of! Should the need arise, I will definitely use a resource like this. I agree, there can be distractions while in the vet’s office, and sometimes you just feel better getting more information. Thanks once again for all you do at Drs. Foster and Smith.

Kate Switalski April 18, 2011 at 10:59 am

This is an excellent idea! Even if you’ve been giving medications for a long time, it’s a good idea to brush up on your know how. I would highly recommend these videos to anyone facing a new illness requiring medication, been giving medication for years, etc. I hope to never have to watch any of these, but take comfort in know that they are there!

brigette shaffer April 18, 2011 at 11:02 am

An excellent wealth of information

Holly April 18, 2011 at 11:04 am

This article and video were very informative.
I learned many thing about treatment for animals I did not know about.
It’s a honor to here medical advice from a professional, and learn anything I can to help better care for my beloved animal friends.

Jennifer Gleason April 18, 2011 at 11:04 am

My cat is prone to y east infections in the ear. Due to Ear mites. I tried everything over the counter, and no such luck on getting rid of those pesky things!

Nina April 18, 2011 at 11:15 am

It sounds like a great way to get information to those who need it.

Larry Gray April 18, 2011 at 11:34 am

whoever came up with the idea for these videos is a genius. Thank-you. A wonderful help and resource to those with companion animals

Ellen B. April 18, 2011 at 12:10 pm

For those of you who participated in our giveaway on our Facebook page, our 3 lucky winners are Bonnie Miller, Suzanne Conklin and June Gibbs. Winners will also be notified by email so we can get your shipping info. Thanks to everyone for your kind comments!

June Gibbs April 18, 2011 at 1:31 pm

Thank you so very much! As we are going through such tough economic times, unselfishly I will be donating to my local cat rescue, Rags to Riches Cat Rescue, Inc., who does such wonderful work in our poor community with programs such as the $5 fix for cats and kittens. Thank you for making this possible for it is GREATLY appreciated!!! 🙂

Holly D. April 18, 2011 at 4:54 pm

What a great idea! I have found myself faced with this issue before and feel that the videos would be a great way to stay informed or refresh my memory of what the vet said. Thank you to everyone at Drs. Foster and Smith.

Andrea Christenson April 18, 2011 at 5:21 pm

The Blog Post on Pet Med Videos was very informative. I am glad you have done the videos on the medications and I will probably be using them at some point. This year when my Service Dog got a severe UTI was the first time I ventured to buy my dogs medications online. I am always on the look out for the best combination of helpful product information and service and price of product. I love Dr. Foster and Smith because you have competitive prices, a vast amount of information online, and very helpful service staff. Thank You from my Dogs Coco and Alli, and a Thank You from me too.

Deborah Darsie April 18, 2011 at 5:33 pm

This blog post on pet med videos is an example of the fantastic resource your pharmacy and online site is.

Fortunately you helped me provide worry-free care to my oldest kitty (now passed over the Bridge) and I did not have to worry about the costs of supportive care! The video library took a lot of work, but is a valuable addition to the materials already available.

Amanda April 19, 2011 at 8:56 am

That is such a great idea! Can’t believe it wasn’t thought of before! I work at a vet and it does make sense sometimes your in a rush to get out of there and aren’t playing close attention when the vet or the tech is giving you instructions for the med. Whether your checking out or your tug is tugging on his leash because he wants to leave badly! Now you know more in depth details about the mess your giving your pet.

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