Our customer service area.
Here at Drs. Foster and Smith we have nearly 200 customer service representatives ready to answer your calls, live chats, or emails starting at 6:00 a.m. until midnight 7 days a week, 364 days a year. No annoying telephone system telling you to press one for this department, press two for another, or your question being answered by someone at another company or outside of the United States. We handle all of our contacts right here in Rhinelander, WI by staff we’ve selected and trained to be able to help you make the best decisions for your pet. Over the course of a year we’ll handle over 1.5 million phone calls, around 75,000 live chats, and about the same number of emails!
Chris, our Company Trainer, shows a dog bed sample.
Almost all of our staff has pets of their own, and they understand why it’s important to you to take good care of your companions. They understand the pride and joy you take in your pet, the challenges and solutions in caring for animals, as well as the concern you have for your ill or aging pet. Our representatives go through an intensive training program when they start working at Drs. Foster and Smith, and receive ongoing training and coaching throughout their careers. They have the green light to do whatever it takes to make sure you’re a satisfied customer, and we take great pride in providing superior customer service.
A typical day for one of our customer service reps is of course taking customer calls, possibly working on live chat for part of the day, and probably assisting with entering mail orders or other tasks throughout the day. Ask any rep what the best part of their job is, and they’ll tell you it’s getting to talk with customers all day about their pets and experiences with them!
We would love to hear any feedback on the customer service we provide. Please feel free to comment.
{ 4 comments… read them below or add one }
Your csr dept. is wonderful. every time i have need to call (which isnt often) your csr’s are wonderful and knowledgable. I only wish your csr dept. was located in my town so I could work for you..lol Well maybe someday if I’m lucky!!
i am interested in purchasing a “Pull Cart” for my 18 month old Newfie.
Do you have any recommendations or do you think that would be
mistreating my pet.
Hi Thomas- Pulling a cart is a wonderful idea to increase your Newf’s activity while making him happy. As long as your Newf is healthy, and, like any new activity, you ease him into it, having him pull a cart is not at all mistreating him! As you probably know, Newfs are working dogs and part of their breed heritage is helping fisherman both in the water and out. That included pulling carts. Your local Newfoundland Club more than likely holds events that revolve around pulling called “draft tests.” The NCA (Newfoundland Club of America – http://www.newfdogclub.org) has a wealth of information about what’s going on in clubs around the country. Just looking at the NCAs event calendar, I see 4 draft tests in March alone from Texas to Massachusetts. Attending one of these events would be a great way to make sure you properly train your Newf and give you a chance to see what other Newf owners are doing. They would also be able to tell you the right kind of cart to get and where to get it.
If you want to read some more stories and information on Newfounlands, check out http://www.dfs-pet-blog.com/author/barb-s/ . Good luck with your Newf, and keep me posted on your progress!
I’m confused. I live in S. Fl on the east coast in a residential neighborhood. I have homes on all 4 sides of me that have dogs. When I approached my neighbors to ask if they are noticing how awful the ticks have been they look at me like I have 5 heads. None of their dogs have fleas or ticks. My dogs are on Frontline and the inside and outside of my home has been treated professionally. SO!!!!!!
why do the ticks only seem to like my yard and my dogs. Can you think of any logical answer???
The company who treat my property cannot think of one. I hope you can help me!!!!!!!
Thank you!!!